Privacy and Complaints Policy for MG Window Systems

Effective Date: 2023 onwards

At MG Window Systems, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Personal Information:

We may collect personal information that you voluntarily provide to us, such as your name, contact details (including address, email address, and phone number), and other information you choose to provide when contacting us or using our services.

1.2 Non-Personal Information:

We may also collect non-personal information, such as your IP address, browser type, operating system, and browsing patterns. This information is collected automatically when you visit our website or use our services.

2. Use of Information

2.1 Personal Information:

We may use your personal information to:

– Respond to your inquiries and provide customer support.

– Process and fulfill your orders or service requests.

– Send you important updates, announcements, and administrative information.

– Personalize your experience with us.

– Communicate with you about our products, services, promotions, and events.

– Conduct research and analysis to improve our services and website.

– Comply with legal obligations and enforce our terms and policies.

2.2 Non-Personal Information:

We may use non-personal information to analyze trends, administer our website, track user movements, and gather demographic information for aggregate use. This information helps us improve our website and tailor it to user preferences.

3. Sharing of Information

3.1 Third-Party Service Providers:

We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing service providers. These parties are authorized to use your personal information only as necessary to provide services to us.

3.2 Compliance with Laws:

We may disclose your information when required by law, governmental request, court order, or legal process.

3.3 Business Transfers:

If MG Window Systems undergoes a business transition, such as a merger, acquisition, or sale of all or a portion of its assets, your personal information may be part of the transferred assets.

3.4 Consent:

We may share your information with your consent or at your direction.

4. Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Choices

You have the right to access, update, correct, or delete your personal information. If you would like to exercise any of these rights or have any questions about our privacy practices, please contact us using the information provided below.

6. Third-Party Websites

Our website may contain links to third-party websites. We have no control over the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Complaints Policy

The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

MG Window Systems
Address: Unit 1, 3 Letts Road, Northampton, NN4 8HQ
Email: info@mgwindowsystems.com

11. Important Document for Reference