For all our installations all customers have the full backing of the Independent Network Insurance backed guarantee. It is not just a case of signing on a dotted line with Independent Network, customers are sent a customer survey form and we are points scored each month to ensure we are meeting their high standards. On top of this, all of our fitters have had extra training from Independent Network. We hope you can see from this that we are committed to offering the best service we can to our customers.
Numerous benefits including- A 10 year Insurance Backed Guarantee that is transferable between homeowners- Instant registration with Assure which means you have all the correct paperwork if you sell your home- Annual on-site checks of our fitters- Monthly customer review feedback (every customer completes a survey) to ensure our customers are happy with the product and our staff.
But we haven’t stopped there; our industry hasn’t got the best of reputations especially with the high pressure sales from larger companies. At MG we are also members of the Northamptonshire Trading standards scheme, called ‘Buy with Confidence’. We sailed through their rigorous checks and have been members for a number of years now.
The rules we have to adhere to include- NO Cold calling- NO High pressure sales- Transparent Terms and Conditions- All staff are Police DBS checked- Annual checks from BWC.
So if you are thinking of any Home Improvements please give us a call, you will be surprised at the range of products we offer. Mark and Gary are always happy to offer advice and will never pressure you into something not right for you; after all it is YOUR home.